Hyve Group - Bett 2019

Our Customer Commitments

At Hyve we launched our Covid-19 Taskforce early in 2020 and have been working with major venues, industry associations, health & safety experts, local authorities and other event organisers to monitor the situation globally ever since. The health, safety and security of our exhibitors, visitors and colleagues remains our number one priority. We see lockdown restrictions easing in many countries and exhibitions resuming. Hyve is pleased to announce details of our “Customer Commitments”, our pledge to all visitors at our upcoming events around the world.

We have significant experience of running safe, secure and successful events. All the steps we outline in our Customer Commitments are in addition to the extensive health and safety measures we already employ at our events.

Our Customer Commitments outline the extra measures we are applying across our portfolio of events globally, including those in the United States, the United Kingdom, Germany, South Africa, Russia, Turkey and China.

In addition to our Customer Commitments, Hyve events will follow local and national government guidance and laws, as well as venue and industry-specific requirements. The speed of change is rapid as we learn more about Covid-19 and the advances that are needed in order to protect our societies from its impact. We expect to make more announcements as our plans adapt.

Bringing people together remains at the heart of what we do, and our Customer Commitments are designed to keep our exhibitors, visitors, sponsors and delegates safe whilst doing business.
These are our Customer Commitments

Social Distancing

Construction Phase: We will provide enhanced guidelines to assist exhibitors and contractors in the set-up and break-down of events, tailored to each venue and location.

Meeting Areas: All rooms, including conference rooms, meeting rooms and rooms for social functions will be set up according to the social distancing guidance in place at the time of the event.

No Handshake Policy: We will request no direct contact between people in accordance with global and local government guidance at the time. We will limit printed materials such as show guides, flyers and brochures at our events and provide digital alternatives where possible.

Crowd Density: Standards will be applied across all our events to ensure that we have an appropriate number of people at the venues during each show. We have a number of measures that we can employ, including limiting the number of visitors per day, staggering admissions and making changes to the floor plan to improve visitor flow and avoid overcrowding. As always, whatever we do will be tailored to the venue and location.

Cleaning and Hygiene

Enhanced cleaning: We will work with the venues to offer an enhanced cleaning regime throughout each event.

Personal hygiene: Hand sanitisers will be made available at high traffic areas around event spaces, including entrances, catering areas and toilet facilities.

Protect and Detect

Enhanced security checks: Where required by local government, we will introduce mandatory temperature checks and real name ID checks, such as those required in China.

Personal Protective Equipment (PPE): All visitors, exhibitors, colleagues and suppliers will be offered gloves and masks upon request if they do not have their own. Where such measures are enforced by local or national governments for use in public areas, they will be mandatory at our events. We will communicate this in advance, along with a reminder of our responsibility to keep all visitors safe by denying entry to those who are unable or unwilling to comply with all health and safety measures employed by Hyve or the venues.

Enhanced First Aid & Medical Support: This will be available across all our events, as well as dedicated quarantine areas, if required by local authorities.

Sneeze Guards: We will use physical glass or plexiglass dividers where possible, and will be providing staff with face visors or masks at busy areas including helpdesks and registration kiosks where frequent face to face interaction is expected.


We are monitoring Covid-19 developments very closely and will communicate further updates as they relate to our events and as the situation develops. We are committed to keeping all visitors, exhibitors, delegates, suppliers and partners safe at our events. These updates will be communicated via our websites and emails, in exhibitor manuals and exhibitor zones, and through event signage and announcements.

If you have any specific event questions, please refer to the event website and contact your customer service team. We look forward to welcoming you to our events in the future.